Privacy Policy

The Natural Wellbeing Clinic · Last updated: 19 June 2026

The Natural Wellbeing Clinic Ltd ("we", "us", "the clinic") is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and the rights you have over it.

We are the data controller for the information we hold about you.

What information we collect

We only collect what we need to provide our services. Depending on how you contact us, this may include:

• Your name, phone number, email address and postal address
• Details you give us when you enquire or book, by phone, email or our contact form
• Health information you share with us, such as symptoms, medical history, medication, dietary information and clinical test results
• Records of your appointments and the advice or treatment given
• Payment details (payments are handled by our payment provider; we do not store card numbers)

Special category (health) data

Information about your health is "special category" data under data protection law. We treat it with extra care. We collect it only so we can assess your needs and provide safe, suitable treatment.

Our lawful basis for processing your health data is your explicit consent, which you give when you choose to book and share this information with us. You can withdraw consent at any time by contacting us, though this may mean we can no longer provide treatment.

How we use your information

We use your information to:

• Respond to your enquiry
• Arrange and manage your appointments
• Assess your health and provide treatment
• Keep accurate clinical records
• Take payment
• Contact you about your care, results or follow-ups

We do not use your information for advertising. We do not sell your data to anyone.

Lawful basis for processing

Under UK GDPR we rely on:

• Consent for health information and for any marketing you opt into
• Contract to provide the services you book
• Legal obligation where we must keep records by law
• Legitimate interests to run the clinic and respond to enquiries, balanced against your rights

Who we share it with

We keep your information confidential. We only share it where necessary:

• Our supplement supplier (Natural Dispensary) where you order supplements through us
• An accredited laboratory where you have a clinical test, such as hair mineral analysis
• Our payment provider to take payment
• Professional advisers or authorities where the law requires it

We never share your information for marketing purposes.

How long we keep it

We keep your information only for as long as needed. Clinical records are kept in line with professional and legal requirements. When information is no longer needed, we delete or securely destroy it.

Cookies and our website

Our website uses a small number of cookies to work properly and to measure how the site is used. We do not use advertising cookies. Full details are in our Cookie Policy.

Your rights

You have the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct anything that is wrong
• Ask us to delete your information, where there is no legal reason to keep it
• Object to or restrict how we use it
• Withdraw consent at any time

To exercise any of these, contact us using the details above. We will respond within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right.

You also have the right to complain to the Information Commissioner's Office (ICO):
Website: www.ico.org.uk
Helpline: 0303 123 1113

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.